These Terms & Conditions apply to every booking made with Xplore-India, Swapna Residency, Tirupati 517501, Andhra Pradesh ("Xplore-India", "we", "us"), through our website, WhatsApp, phone, email or social media. By paying an advance or full amount you confirm that you have read and accepted these terms on behalf of everyone in your booking.
1. About us and our role
Xplore-India plans and arranges travel experiences — stays, transport, sightseeing and add-on services — using independent resorts, hotels, transport operators and service providers ("partners"). We act as a facilitator and organiser. Each partner remains responsible for its own services, facilities and staff, and its own house rules also apply.
2. Enquiries, quotes and bookings
- A quote is valid for the period stated on it, or 48 hours if no period is stated. Rates and availability are not held until the advance is received.
- A booking is confirmed only when we receive your advance and send you a written confirmation (email or WhatsApp) with a booking reference.
- Please share correct names, ages, contact numbers and any special requirements at the time of booking. Changes in the number of travellers may change the price.
- Package tiers (Explorer, Signature, Elite) follow the same route; the exact stays and inclusions for your booking are those listed in your written confirmation.
3. Prices and payments
- A 30% advance of the total trip cost confirms your booking. You may also choose to pay in full.
- The balance is due on the date of travel, when the trip starts.
- If the balance is not paid when the trip starts, services may not begin and we may treat the booking as cancelled by you and apply the cancellation terms below.
- Online payments are processed securely by Razorpay (UPI, cards, netbanking). We never see or store your card details. Payment gateway charges, if any, are shown before you pay.
- Prices are quoted in Indian Rupees per couple or per person as stated. Xplore-India is not currently registered under GST, so no GST is charged on our invoices.
- Prices may change before confirmation because of seasonal rates, fuel costs or partner revisions. Once your booking is confirmed, the price will not be increased except for changes you request or new government taxes or levies.
4. Inclusions and exclusions
Only the services listed as included in your confirmation are included. Unless stated otherwise, the following are not included: entry tickets, activity and camera fees, meals not listed, personal expenses, tips, travel insurance, flights or trains, and any cost arising from events beyond our control.
5. Cancellation by you
Cancellations must be sent to us in writing by WhatsApp or email. The date we receive it is the cancellation date. Refunds are calculated on the total trip cost:
| When you cancel | Refund |
|---|---|
| 30 days or more before travel | 50% of the total trip cost |
| 15 to 29 days before travel | 25% of the total trip cost |
| Less than 15 days before travel, or no-show | No refund |
- Where the amount you have paid is less than the amount retained under this table, no further amount is payable by you.
- Some partners (for example peak-season or special-date bookings) have stricter non-refundable terms. If so, we will tell you before you pay and it will be shown in your confirmation.
- Unused services (a missed night, meal or sightseeing stop) are not refundable.
6. Date changes
One change of travel date is free when requested at least 15 days before travel, subject to availability. Any difference in rates for the new date is payable by you. Requests made later are treated as a cancellation and new booking unless the partner agrees otherwise.
7. Add-on services
Drone shoots, room and bed decor, birthday or party decor, candlelight dinners, cakes and photography are arranged with local partners. Add-ons cancelled 7 or more days before travel are fully refunded; after that they are non-refundable, as materials and staff are booked in advance. Drone flights depend on weather, resort permission and local regulations; if a drone shoot cannot take place for these reasons, we will refund the drone charge or offer an alternative.
8. Group trips and the 70% rule
- Fixed-departure group trips and bike rides run only when at least 70% of seats are booked by the last date to fill shown on the trip page.
- If the minimum is not reached, you choose: move to the next departure of the same or a similar trip, or take a full refund of everything you paid. Refunds in this case have no deductions.
- If you agree to show your name, your first name and city appear in the "Who's going" list on the trip page. Phone numbers and other details are never shown publicly. You can ask us to remove your name at any time.
- Room sharing is arranged by gender unless you book as a couple or family. Single-occupancy supplements apply where stated.
9. Bike trips
- Riders must hold a valid driving licence for motorcycles and carry the original during the trip. Helmets meeting Indian standards are compulsory for rider and pillion.
- Riders must follow the road captain's instructions, traffic laws and the group riding plan. Riding under the influence of alcohol or drugs is not allowed and will lead to removal from the trip without refund.
- Riders who bring their own motorcycle are responsible for its condition, documents and insurance. Damage to rented motorcycles caused by the rider is payable by the rider.
10. Changes or cancellation by us
We may need to change a stay, route or timing for reasons such as weather, road conditions, partner closures or safety. Where we do, we will provide a stay or service of equal or higher standard. If we cancel a confirmed trip for reasons within our control, you will receive a full refund. If you do not accept a significant change we make before travel, you may cancel and receive a full refund.
11. Events beyond our control
We are not liable for delays, changes or cancellations caused by events beyond our reasonable control, including natural disasters, heavy rain, landslides, floods, road closures, strikes, epidemics or government orders. In such cases we will help you rearrange your trip and pass on any refunds we receive from partners, less costs already incurred.
12. Sightseeing and itineraries
Itineraries are a plan, not a guarantee. Sightseeing coverage may change because of traffic, weather, crowds, closures or local rules. Missed sightseeing for these reasons is not refundable, but we will always try to offer a suitable alternative.
13. Your responsibilities
- Carry valid photo ID for every traveller; resorts may refuse check-in without it. Couples may be asked for ID at some stays.
- Follow the house rules of each stay, including check-in and check-out times, noise rules, and rules on alcohol, smoking and visitors.
- You are responsible for any damage caused by you or your group to a stay, vehicle or property.
- Please tell us about any medical condition, mobility need or dietary requirement before booking so we can choose suitable stays.
14. Pet-friendly trips
Pets are accepted only at stays confirmed as pet-friendly. Owners must carry vaccination records, keep pets on a leash in common areas, and are responsible for their pet's behaviour and any damage or extra cleaning charges.
15. Health, safety and insurance
Some activities (treks, jeep safaris, water activities, rides) carry natural risks, and you take part at your own discretion. We strongly recommend travel insurance. Children must be supervised by an adult at all times, especially near pools, cliffs and water.
16. Limitation of liability
Xplore-India is not liable for loss, injury, damage, illness or delay caused by partners, other travellers or events beyond our control, or for loss of personal belongings. Our total liability for any claim is limited to the amount you paid us for the booking concerned. Nothing in these terms limits liability that cannot be limited under Indian law.
17. How refunds are paid
Approved refunds are paid to the original payment method within 7 to 10 working days of approval. Bank or gateway processing times may add a few days. Payment gateway charges already incurred may be deducted except where a full refund is promised above.
18. Photos, reviews and media
Photos and videos taken by our team (including drone and GoPro footage) may be used on our website and social media only with your consent. You can withdraw consent at any time by messaging us. Images on this website show the stays and experiences we offer; actual rooms may vary slightly by allocation.
19. Complaints and governing law
If something is not right during your trip, please tell us immediately on WhatsApp so we can fix it on the spot. Any complaint after the trip should be sent within 7 days of return to connect@xplore-india.com. Grievance contact: Krishna Kishore, Founder, +91 92814 06760.
These terms are governed by the laws of India. Disputes are subject to the exclusive jurisdiction of the courts at Tirupati, Andhra Pradesh.
20. Privacy Policy
We collect only the information needed to plan and deliver your trip: names, contact numbers, email, travel dates, preferences, and ID details where a stay requires them.
- How we use it: to send quotes, confirm bookings, share them with the partners providing your services, process payments and send trip updates.
- Payments: handled by Razorpay. We do not store card or bank details.
- Sharing: we never sell your data. We share it only with partners delivering your trip, or when required by law.
- Storage: enquiry details are stored securely in our booking records and kept only as long as needed for the booking, accounting and legal purposes.
- Your choices: you can ask us to see, correct or delete your details, or stop marketing messages, at any time by emailing connect@xplore-india.com.
- Cookies: this website uses only essential browser storage to remember your choices; we do not use advertising trackers.
We may update these terms from time to time. The version shown on this page on the date of your booking applies to that booking.